Question you have to ask your client – Lawyer basics
As a reputable law firm in Mauritius, we know that key to success to is to build a good relationship with a client and the truth that does take time. You have to always show your clients that they are a priority. For this reason, there are a couple of question you need to ask your client to understand better his needs and requirement.
The first question you need to find out why client have chosen your legal company. It is important to know why he chose you over a competitor because it will help you to understand his motivation. So, in this case, you can find out if clients only care about his legal issue, but the same time he doesn’t want to waste a lot of money. Or maybe client choose you because of your high-quality services and quick responses and in this scenario, you need to make sure that you are providing the excellent services.
Ask your client what is about that issue that keeps him stress. Obviously, that there is some legal problem as he is coming to ask for a professional help. However, every person has own view on a situation that what you as a lawyer need to understand. For example, if he is losing all his money, of course, this is a financial issue. However, maybe the biggest problem for his is that he worries about his kid’s education.
Understand the client goal. You need to set a particular goal from the begging to measure that mission has been accomplished.
Ask a client what is the preferable way of communication. You need to allow your clients to communicate the way is the most comfortable to them. Moreover, you need to make your client feel like he is in control and he is always informed what is happening.
If you want to provide good services always remember about these questions.